Frequently Asked Questions

1.      What is ex chainstore Clothing?

The clothing was originally made for a major UK high street chainstore who cancelled the order. The most common cause for cancellations is late delivery. We can then offer them to our wholesale customers at a substantially lower price than the original manufacturer's price

2.      Why are original labels removed?

Store labels are removed, cut or blacked out in accordance to requirements of the chainstores. This is in order to protect the intellectual rights of the original high street chainstore and to prevent unauthorised store-returns. Labels are removed by the manufacturer or by ourselves before sale, however mistakes can happen and it is our customers' responsibility to ensure that all kimbles and original labels which can identify who the garment was made for are removed prior to sale! Goods that were originally made for chainstores or on-line retailers are supplied under strict condition that all labels and tags are removed before resale and that no reference to the original storegroup is made when being offered for sale.

We can not display the tags on our website as they are copyright but we may have a sample with original labels and tags available.

All items of clothing have labels with washing instructions and fabric content.

3.      Where Ex-Chainstore goods have been delivered with labels, do we have to remove them?

Goods that were originally made for chainstores or on-line retailers are supplied under strict condition that all labels and tags are removed before resale and that no reference to the original storegroup is made when offered for sale. This is the responsibility of the purchaser of goods whose name or company appears on the sales invoice.

4.      What high street stores do you have stock from?

We sell goods that were originally produced for Adams, George at Asda, Autograph, Asos, Aware, Bay Trading, BHS, Boden, Bon Marche, Burton, Debenhams, Dorothy Perkins, Evans, Fat Face, Gap, George, John Lewis, Jane Norman, Marks & Spencer, Miss Selfridge, Monsoon, Mothercare, New Look, Next, Per Una, Principles, Red Herring, River Island, Sainsbury, Tesco ,Top Man, Top Shop,Wallis, White Stuff and many more.

5.      Are all your items of clothing ex-chainstore?

No. Where we have not listed the item as ex chainstore, they will be sold with labels (and tags where applicable).

6.      What styles do you stock?

You and your customers will love the hottest fashions we have on offer on all leading ex chainstore ladies clothing. Not only will your customers look great, they will be assured of the highest quality clothing that are from their favourite high street names. Tops, dresses, trousers, skirts, suits, playsuits, knitwear and coats are just a few of the ex chainstore and non branded clothing you can offer your customers. We also supply shoes and boots, plus sizes and speacial deals where you will find a variety of products at further discounted prices,. Your customers can leave in their favourite high street names, dressed for the occasion from head to toe. 

7.      Am I allowed to copy and use your images for my eBay or internet on-line store?

Yes we do allow our customers to use our images for the purpose of reselling the items.

8.      What are your shipping charges?

Our shipping charges are £12 in the UK per order and orders over £250 are delivered FREE

9.      How often do you receive new stock

Product lines are changed on a daily basis to include the seasons most hottest fashions. Keep up to date with quality ex chainstore ladies fashions and sign up for our newsletter with fantastic sale announcements. All orders placed before 1pm are delivered next day with no minimum order value. Orders over £250 are delivered free of charge.

10.      Do you sell seconds

Our garments are brand new perfect Grade A stock.

11.      What if I change my mind or if I am not happy with my order? Can I cancel or return it?

Cats Clothing offers a 'No Quibble" 14 Day returns policy on all purchases. Our 14 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.
We will not refund items that are returned without the full original ratio (unless the items are faulty). We will, at our discretion, charge a 15% restocking fee for items returned unless the items are faulty or incorrectly sent. Regular customers with whom we have a good working relationship will not be charged a 15% restocking fee.

Where an order is cancelled by a customer before shipment but after it has been processed by us we reserve the right to charge a 15% restocking fee. Regular customers with whom we have a good working relationship will not be charged a 15% restocking fee.

12.      What about shortages & damages?

Every order is quality controlled and checked by our warehouse staff to ensure there are no shortages or damages. By signing your delivery note you are agreeing that the correct amount has been delivered. 

In the rare occassion that there is a missing item (or items) in your delivery, please notify us immediatley in writing (email) and we will do our best to replace or refund the missing item (or items).
We will not accept any claim for missing items if you notify us after 3 days from delivery.

If you have any damaged items please notify us within two weeks of delivery.

13.      What if I receive a faulty item?

If any item has a fault, we will then exchange it free of charge or provide a credit, or refund if the item is no longer available upon receipt of the faulty item. Please refer to our returns policy. 

14.      What is your minimum order requirement?

There is no minimum order requirement. Styles are sold in ratio packs. You can purchase just one ratio pack of any style.

15.      Do you ship to all countries?

We do ship to most countries.

16.      What about VAT?

All deliveries made within the UK are subject to VAT.
Prices quoted are excluding VAT at the current rate of 20% on adult clothing.  No VAT is payable on children's wear.  Any VAT applicable to your order is calculated and added at checkout 

17.      What forms of payment do you accept?

You can pay by Paypal, Credit/Debit card or by direct payment to our bank account. If you wish to pay by direct payment to our bank account our bank details will be displayed when checking out and goods will be processed only after we receive cleared funds in our account. If funds are not received within a week, the order is automatically deleted from the system

18.      When will I receive my order?

We endeavour to dispatch all orders within 1 working days. We will notify you when we have dispatched your order. We send our goods to UK customers on a next day delivery service which means you should receive them before 6pm a day after dispatch.

19.      Do you sell cheaper in bulk?

Yes. If you require more than 200 pcs per style please email or call us.

20.      May we visit your showroom?

You are welcome to come and visit during office hours. Please call to make an appointment before you come.

Happy Wholesale Ladies Clothing Shopping!